Return Policies

Overview

At Saad of Egypt, every piece is crafted with exceptional care, artistry, and attention to detail. We are committed to ensuring our customers enjoy a refined shopping experience and complete satisfaction with every purchase.
Please read our Return & Exchange Policy carefully before placing your order.

Eligibility for Returns & Exchanges

Customers may request a return or exchange for eligible items within a specified period from the date of receiving the order, provided that:

• The item is unused, unworn, and in its original condition.
• All original packaging, certificates, tags, and accessories are included.
• The product shows no signs of damage, alteration, misuse, or wear.
• Proof of purchase or order confirmation is provided.
Saad of Egypt reserves the right to refuse returns or exchanges that do not meet these conditions.

Non-Returnable & Non-Exchangeable Items

For hygiene, customization, and craftsmanship reasons, the following items are not eligible for return or exchange unless received damaged or defective:

• Customized or personalized products
• Engraved items
• Special made-to-order pieces
• Gift cards or promotional items
• Earrings and certain personal-use accessories where applicable
Orders created specifically upon customer request cannot be canceled once production has started.

Damaged or Incorrect Orders

If an item arrives damaged, defective, or incorrect, customers must contact Saad of Egypt within a reasonable timeframe after delivery.
Customers may be asked to provide:

• Order number
• Clear photographs of the item and packaging
• Description of the issue
Once reviewed and approved, we may offer:
• Replacement
• Repair
• Store credit
• Refund where applicable

Exchange Policy

Eligible items may be exchanged subject to:

• Product availability
• Approval after inspection
• Compliance with policy conditions
If the exchanged item has a higher value, the customer will be responsible for paying the price difference. If lower in value, the remaining balance may be issued as store credit where applicable.

Return Process

To request a return or exchange, customers should contact Saad of Egypt through the official customer service channels listed on the website.
Once approved:

1. Customers will receive return instructions.
2. Items must be securely packaged.
3. Products should be shipped using an approved delivery method where instructed.
Unauthorized returns may not be accepted.

Shipping Costs

• Original shipping fees are generally non-refundable unless the return is due to an error by Saad of Egypt.
• Customers may be responsible for return shipping costs unless otherwise stated.
• Shipping charges, customs duties, taxes, and import fees are non-refundable where applicable.
For international orders, customers remain responsible for any customs or clearance fees associated with returned shipments.

Refund Policy

Approved refunds will be processed through the original payment method whenever possible.
Please note:

• Refund processing times may vary depending on banks and payment providers.
• Shipping charges, taxes, and customs fees may not be refundable.
• Certain payment processing fees may be deducted where legally permitted.
Saad of Egypt reserves the right to refuse refunds for items that do not comply with this policy.

Repairs & Maintenance

As part of our commitment to craftsmanship and longevity, Saad of Egypt may offer repair and maintenance services for eligible products.
Repair requests are subject to:

• Product condition
• Nature of the repair
• Material availability
• Applicable service fees
Customers are encouraged to contact customer service for assessment and guidance.

Jewelry Care Responsibility

Sterling silver jewelry requires proper care and handling.
Saad of Egypt is not responsible for:

• Tarnishing due to environmental exposure
• Damage caused by chemicals, perfumes, or moisture
• Improper storage or misuse
• Damage resulting from unauthorized repairs or alterations
Customers are encouraged to follow all jewelry care instructions provided with their purchase.

Policy Updates

Saad of Egypt reserves the right to update or modify this Return & Exchange Policy at any time without prior notice.
Any updates will become effective immediately upon publication on the website.

Contact Us

For assistance regarding returns, exchanges, repairs, or order concerns, please contact Saad of Egypt through the official contact channels available on our website.