FAQs
General Questions
At Saad of Egypt, we offer a wide range of handcrafted sterling silver products designed to combine timeless elegance with exceptional craftsmanship. Our collections include fine sterling silver jewelry alongside luxury tableware. We also feature refined home décor pieces, sophisticated desk accessories, meaningful religious items, and unique keepsakes for children and special occasions.
All our products are crafted using premium raw Swiss silver, ensuring the highest standards of purity, quality, and lasting value. Each piece reflects the rich heritage of Egyptian silversmithing, brought to life with meticulous attention to detail.
Yes, all our products are made from genuine sterling silver. We use premium Swiss silver to ensure exceptional purity, durability, and lasting shine, with each piece handcrafted to the highest standards of quality.
Our commitment to quality sets us apart. We use only high-grade Swiss silver, paired with expert craftsmanship and distinctive designs, ensuring every piece is made to last and to be cherished for generations. Choosing our sterling silver products means investing in timeless craftsmanship and refined luxury.
Yes, all our products are handmade with the highest level of care and precision. Our skilled artisans follow strict quality standards at every stage of production, ensuring each piece meets our commitment to durability, consistency, and refined craftsmanship.
Yes, we offer carefully designed packaging that complements the quality of our silver pieces. Each item is delivered in our signature elegant drawer box and a premium bag, designed to offer a refined and memorable gifting experience.
Payment, Delivery & Return
We accept payments via credit cards, with secure processing systems in place to ensure a safe and seamless transaction experience.
Yes, we prioritize the security of your payment information. All transactions are processed through trusted, encrypted systems designed to safeguard your data and ensure complete confidentiality.
We accept returns within 14 days of delivery, provided the item is in its original condition, as received, with no damage or signs of use. Please note that personalized or engraved items are non-returnable and non-exchangeable, except in cases of manufacturing defects.
You have up to 7 days to email us then a further 7 days to send the goods with its packaging back. This means that the order must reach us within 14 days after you have received it. Please be aware that the parcel can take up to 7 working days to be returned to us, unless sent via special delivery.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item is your responsibility.
Care and Maintenance
- We recommend that you use a gentle soft cloth to clean your silver items then store them in a dry, enclosed space when not in use.
- When storing your silver pieces, wrap each piece separately in a cotton cloth for added protection, then place them in Saad of Egypt’s velvet pouch.
- To maintain the quality and shine of your silver items, please avoid exposure to moisture, perfumes, and harsh chemicals to preserve their finish and longevity.
1. Prevent scratches on your jewelry or silver items by avoiding contact with hard surfaces.
2. Keep your silver jewelry in optimal condition by storing it in a pouch or a box.
3. When storing your silver items, wrap each piece separately in a cotton cloth for added protection, then place them in Saad of Egypt’s velvet pouch.
Shipping and Delivery
In our online store you will find unique collection of Saad of Egypt handcrafted luxury sterling silver items. We are able to deliver to most continents across the globe and most countries for catalogue products within 15 working days, custom-made orders may, understandably, take longer.
All deliveries are handled by world renowned international couriers including DHL.
Of course selecting the perfect gift or picking a complementary piece can be something you need advice on, be assured that our team is on hand to help and you can request a call back at any point.
If you have any queries regarding the delivery of your jewelry please do not hesitate to contact saadofegypt@yahoo.com